WiFi test says poor WiFi? I'm stood next to the router with my S23 Ultra?
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21-11-2023 09:14 PM - edited 21-11-2023 09:15 PM
Any tips on how this can be fixed?
Im no more than 3 feet away from a smart hub and my Wi-Fi fault diagnose is that i have poor Wifi?
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21-11-2023 10:08 PM
Hi @Davemid2000
Try changing your WiFi channel.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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21-11-2023 10:28 PM - edited 21-11-2023 10:28 PM
@Davemid2000 : Poor WiFi or insecure WiFi?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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26-11-2023 08:43 PM
@Davemid2000 - which hub are you using and what diagnosis test are you using that's telling you the connection is poor?
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26-11-2023 08:58 PM
Also try testing the same phone on another router, and other devices on this same router, to see which "part of the jigsaw" the apparent poor performance follows.

- Smart hub plus only getting 0.3mbps in Broadband & Landline
- Smart Hub Pro Stinks in Broadband & Landline
- WiFi dropping out on some devices in Broadband & Landline
- EE Sim Card Router - Can I use a Vodaphone SIM card in my router ? in Mobile Broadband
- WiFi test says poor WiFi? I'm stood next to the router with my S23 Ultra? in Broadband & Landline