EE router won't connect to LG TV - what does the error message mean

elixir101 · ‎17-09-2025

What does this error message mean, do I need to get a MAC address from EE?
I have tried all the usual reboot, recycle, plug and unplug on both the TV and EE Smart Hub but nothing changes. Also tried Wired connection via Ethernet (TV acknowledges it but no internet connection is established)

EE to TV fail message

TV: LG OLED48A26LA (2022) OLED HDR 4K Ultra HD Smart TV

Router: EE Smart Hub Plus

XRaySpeX · ‎17-09-2025

Are other devices on your router working OK?

No, you won't need or get any MAC Addy from EE.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

elixir101 · ‎19-09-2025

SOLVED: Parental control locks were on, with set schedule for wifi pause!