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WiFi connection lost

Anna09876
Visitor

‎26-08-2025 09:18 AM

I haven't had internet since Thursday of last week. I've tried disconnecting the hub and the cables... The hub lights up green and sometimes bright blue, which means there's internet, but the box with the cables only shows two lights when there should be three. I'm also having trouble connecting to EE by phone... I get a message that I don't have access to any of the numbers EE provides.

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2 REPLIES 2
JimM11
Community Hero
Community Hero

‎26-08-2025 10:32 AM

@Anna09876 The contact detail.

Contact Us | Help & Support | EE

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XRaySpeX
EE Community Star
EE Community Star

‎26-08-2025 12:12 PM

Try calling CS on the Freephone no. (Opt 1) in my sig. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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