Moving home - what happens if EE broadband service isn't available

[Flacky_2108]

I am in the process of moving home, and it is not apparent that the service offering that I currently receive today, will be available at the new property. Does anyone know what happens if the service i pay for now is not available.

I'm mid-contract, so don't know if this will be terminated, or reduced to the speeds/cost available for the remaining term

thanks

[Chris_B · Accepted solution]

@Flacky_2108  if the same service is not available, you can move to what ever is available but it’ll mean a new contract.  Even if the same service is available it’ll mean a new contract.    Should you wish to change ISP you’ll have to pay off the remaining contract term. 

[XRaySpeX]

It's at EE's discretion to allow you to move your contract but if they do you'll have to take whatever's available there on a new contract term at at least the price you are paying now, as you are still within contract term

What does BT Wholesale Broadband Availability Checker > Address Checker estmate for your new addy? Post the whole table and the line above it, blanking out your addy.