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WiFi Extender 7 not connecting with Smart Hub 7 Pro

lobos1
Investigator
Investigator

‎02-06-2026 01:15 PM

I have just been delivered a Smart Hub 7 Pro and a WiFi Extender 7 Pro.

They will not maintain a connection. I've set them up to the letter and they appear to conect with them both turning solid acqua. But as soon as I move the Extender to a new location, even close to the Hub, the Extender starts to flash blue again then flashes orange - back to the start. At no point does the Hub Manager show a WiFi Extender device.

I've rebooted the Extender several times but no success.

Help please.

0 Helpful
11 REPLIES 11
TinaA1
Investigator
Investigator
In response to JimM11

‎19-07-2026 10:37 PM

Thanks

will give them another call 

0 Helpful
JimM11
Community Hero
Community Hero
In response to TinaA1

‎20-07-2026 08:32 AM

@TinaA1 No problem, just keep in the back off your mind, that EE offers a pay'd Guide service also, should you need it, then EE can send someone out to sort it for you if it can be done. The EE CS advisor can inform you how much it will cost and when someone can be available to do that!

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