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Wi-Fi 6 extender (SW30A)

8062282
Contributor
Contributor

‎09-10-2026 12:47 PM

Hi - I've just upgraded from the 500mb essentials package to the 900mb package. The router is the SH31B. The signal off this router isn't as good as my old BT router.  I'm just changing over bedrooms & the bedroom we're moving to, the signal isn't as strong for streaming. 

I was sent a SW30A in error in Sept when I upgraded my package but cancelled it the next day. Unfortunately the cancellation didn't reach the despatch team in time & they sent the extender out. It's here still sealed ready to go back.  If I don't send it back & opt to get charged the £55 for non return.   Can I set this up to work with my SH31B.   It's a lot cheaper paying £55 rather than paying to have it included in my package..

 

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16 REPLIES 16
baron75mk3
Contributor
Contributor
In response to 8062282

‎09-10-2026 07:46 PM - edited ‎09-10-2026 07:48 PM

Yeah , "Smart Hub 7 Plus is not included for all renewing customers" on all packages except for Ultimate im surprised its not even in the Premium option  , you can check it here: https://ee.co.uk/broadband/full-fibre

So the only option is Ultimate You Get the Smart Hub 7 Pro & WiFi Extender 7 Pro but thats currently £57.99 Thats a bit steep just to get a router upgrade for most people , i had no idea that existing customers cant upgrade to the Smart Hub 7 plus until i looked I was a new customer so i got the Smart Hub 7 plus , i then upgraded to the Ultimate plan for the Smart Hub 7 Pro & Extenders, (i was upgrading my tv package also so i just went the whole hog except sports channels).

 

8062282
Contributor
Contributor
In response to baron75mk3

‎09-10-2026 09:09 PM - edited ‎09-10-2026 09:34 PM

It's frustrating when new customers get all the good deals & the latest equipment.   I upgraded on the 6th Oct to the 900mb package. It should have beeen activated by midnight on the 8th. Checked this morning & I was still on the old speed (500mb).  Openreach had put a cease (whatever that is) on the activation.  Had to go through upgrading my package again & activation is now by midnight on the 12th.  Fingers crossed..

baron75mk3
Contributor
Contributor
In response to 8062282

‎09-10-2026 09:58 PM

That sucks i dont know if this will be of any use to possibly explain what happened with the Openreach cease ?  

Screenshot 2026-10-09 215658.png

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8062282
Contributor
Contributor
In response to baron75mk3

‎09-10-2026 10:35 PM

I can't see anything other than a yellow triangle on your response.  I'm not sure what a cease means. Hope it's not serious.. 

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baron75mk3
Contributor
Contributor
In response to 8062282

‎09-10-2026 10:41 PM

Its just awaiting a moderator to approve the image , was just a quick google search , take a look at the Ai answer 

https://www.google.com/search?q=openreach+putting+a+cease+on+activation&sca_esv=b50cfb24754f4390&sxs...

 

8062282
Contributor
Contributor
In response to baron75mk3

‎09-10-2026 10:52 PM

Thanks. This may have something to do with the upgrade I placed Sept 3rd & subsequently cancelled the following day.  I have a feeling it's not going to be sorted by Monday.    

baron75mk3
Contributor
Contributor
In response to 8062282

‎10-10-2026 10:36 AM

Hopefully everything will go smoothly with the new order.