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Why is Game download is taking hours and hours

Jayne5571
Visitor

on ‎23-07-2026 03:00 PM

I am trying to download a game to my PS5 and it's going to take 4 hours and it's not even a big game

Why is it taking so long when I'm supposed to have the fastest broadband

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5 REPLIES 5
JimM11
Community Hero
Community Hero

‎23-07-2026 03:03 PM - edited ‎23-07-2026 03:08 PM

@Jayne5571 See your other PS5 User's recommended fix. This is the post required to be looked at, Strange PS5 Pro download issue - EE 900 Core.

 

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XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

on ‎23-07-2026 03:43 PM

The link that was meant to be given should have been Strange PS5 Pro download issue - EE 900 Core

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero
In response to XRaySpeX

on ‎23-07-2026 03:55 PM

@XRaySpeX Was intentional for the user posting, i do not agree with the findings or crippling iPv6 because a PS5 will not download at speed, yes it may be an EE issue but also can be a PS5 issue, never ever had it with daughters PS5 and it still connects iPv6 to download correctly.

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XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

on ‎23-07-2026 04:04 PM

@JimM11 : Then don't recommend something you don't believe in. It just looked your mistake. Rather 0.5-hearted to hint at it but let user search for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Northerner
EE Community Star
EE Community Star

on ‎23-07-2026 04:59 PM

Hi @Jayne5571 

Your line speed is irrelevant as you're reliant on the network connection from the download site/network.

If you're a non Pro owner change your network settings to 5GHz only. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.