Who Cannot Use Their Wi-Fi Controls in the App? A Poll

[Stevef1964]

I just transferred from being a BT customer to EE.

I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.

So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"

If you respond could you please provide the following info:-

1) Android or IOS operating system.

2) Mobile model/tablet model.

3) Did you transfer from being a BT customer. - Yes/No answer required.

4) Did you change the SSID (name) and password of your EE Hub - Yes/No answere required.

I intend to make EE aware of this thread so they, and we, can see the real scale of the problem. 

[JimM11]

@John-P2 As far as i can see from all the post's the latest is the SuperHub+ SH+ (SH31B) version which is now sent by default and it works with fttc upwards as i can testify because got fttc still. There is a lot of issues surround app and who is surprised at that, throw x amount of mobile devices with x amount of variables must be a complete nightmare for any operation and also landline voice would appear that better to stay on the BT superhub as it appears to work way better than EE voice system.

Sky are in the exact same situation regarding there latest router/app spec, i know as supported on there forum until moved to EE 1 month ago.

[KJCook]

In answer to initial questions:

IOS

iphone 15 and iPad Pro

Yes, from BT

Yes, changed SSID - but same issues if I factory reset and use the default EE network.

Been trying with tech help for months and getting nowhere. The app is a complete mess. I was sent a new hub and once setup it immediately showed all my previously connected devices from the previous hub on a different SSID. They are caching details online that then confuse the app.

[stubakka_99]

Android

Samsung S22 Ultra

No but i upgraded a previous EE contract

No name changes

[John-P2]

JimM11
This is not an isolated problem for people just on this forum/ link and I am aware people have had this since November.
Surely a company as big as EE should have done product testing before releasing the app or is it a case of get it out before the others.
It needs someone at EE to take ownership of this problem rather than have different techies dealing with the various customers going through the reset motions etc.
I cannot believe EE are still advertising this when there is a fault with the app for some customers who are not getting what was advertised and offered.
Sent from my iPhone

[JimM11]

@John-P2 I 100% agree with your comment's, but look at all the potential issue's that is what i was trying to point out.

The system is severely flawed, and who say's fixing one issue does not break another, fix app break web. Take a quick look on SKY's forum, you will find all the same issue's so did they just rush it out to try and get there 6 Million customers to bite also, you bet they did. 

Someone somewhere is trying to resolve it, and you can be assured that it will be a huge uphill struggle to get it done. This app/web is just purely for advertising and not the serious business of getting what you need?

[UkzVortex98]

1) IOS 

2) iPhone 14 Pro max

3) Did you transfer from being a BT customer. - Yes (six months until we could start using Wi-Fi Controls in the App)

4) Did you change your EE Hub's SSID (name) and password - No answere is required.

[Jrandall78]

1) IOS

2) IPhone 11

3) Yes

4) No

have complained for 2 weeks. It took 10 days for someone to admit app has issue. They still have no resolution date.

[Wibblemonster1]

1) Android and IOS

2) Google Pixel, Apple iPhone, OnePlus, Lenovo Tablet

3)  Yes

4) No

[Nicmc77]

1) IOS 

2) iPhone XR

3) No

4) No

[Stevef1964]

Sorry for not being around for a while since starting this topic.

Currently I am no further forward with this.

I get txt messages from the TMC every couple of weeks to apologise and say they are still looking at it.

So, for me, it's been nearly five months without a full service from EE. I'm just waiting now, waiting for a new provider to come into the area and I will ditch EE, they haven't been able to provide me with the service they promised and that I am being charged for.