What is the truth about wifi 7?

[Davidh19]

Hi, I'm a BT transferee to EE broadband and after much discussions with advisors finally settled on the 500mb essentials with wifi 7 smart hub pro - then the problems started. On go-live date no additional equipment arrived (although I did receive the bags to return my BT extender disks). Rang EE to find out that that no equipment had been ordered and there was an error on my account but told they would call me back. 5 hours later, and no call back , I was finally told the issue was that you cannot get wifi7 with 500mb package so I would have to make do with the smart wifi extenders. After further research myself it appears this is not the case and I have been given further wrong info. What is the truth as I am getting close to cancelling and taking my business to sky...it was never this difficult working with BT.

[Mustrum · Accepted solution]

@Davidh19   seems crazy, I understand you already have extenders that work with your BT Hub!

You could just ask to keep then, and return whatever they send you. You know they work, there is a but, and that is the app, currently if you use it you also need the MyBT ID- in the same way you will need the MyEE ID for some of the features with the EE adapters.

If you also think about the cost, £10/m for WiFi 7, or £7/m for WiFi 6 I believe. Depending on your viewpoint within 2 years getting your own mesh network might be something you would consider. I may be biased, I prefer to use my own router where I have more control over what I can do with it,  being able to split SSID's and managing what can and cannot use the newer features is getting to be more important.

In the mean time, here is the link for the extenders for each type of router. 

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi 

[Davidh19]

Spoke to a technical expert in BT/EE yesterday...the first one who really knew what was going on.

So getting to keep BT disks, getting a newer smart home hub2 to maybe address the apparent slow speeds as well as an engineer visit to check the set up.

So EE broadband in name only....and retaining all BT equipment but hopefully all will be sorted soon - thanks to everyone for their input

[Mustrum]

@Davidh19   thanks for the update, let us know how it goes after the eng visit.

[JimM11]

@Davidh19 Let us know how it all goes, the BT Smarthub2 is a good router, has been getting newly released FW updates, but i suspect that's more to do with getting the EE app to play nice with the BT Router, do ask with the visit though what is the best way to get the Public Access feature turned OFF on the router, if it's an EE/BT engineer team specialist they should know what the best and quickest way to do it...👍