What Plan am I on?

Posiedon · ‎27-03-2026

I will admit I find the EE app pretty useless .. I login in, and every time I select an option it asks me to login again ....

What I need to know is what Broadband Package am I on ?

I looked at statement, it says " Full Fibre Gigabit All Rounder" which does not align with terms such at 500GB etc.

XRaySpeX · ‎27-03-2026

@Posiedon , No, you're on twice as fast! 1 Gigabit = 1000Mb.

Where you get the term "500GB"? Either no BB is yet that fast or you're looking at data capacity, not speed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎27-03-2026

@Posiedon , No, you're on twice as fast! 1 Gigabit = 1000Mb.

Where you get the term "500GB"? Either no BB is yet that fast or you're looking at data capacity, not speed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Posiedon · ‎30-03-2026

That hasn't helped though ....

Where in the App can I find the BB plan that I am on, even the bill does not say.

XRaySpeX · ‎30-03-2026

It is on the bill on last page on the L:

Also in your online EE a/c under Manage:

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP