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Welcome email

Derang
Established Contributor
Established Contributor

‎01-03-2024 11:57 AM

Hi 

just switched from BT to EE and equipment due to be delivered today and also due to go live today, I don’t have any confirmation emails or anything.

should I have received a welcome email? Or will the details etc be included with the router?

thanks

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎01-03-2024 12:35 PM

Yes, you should receive a Welcome email giving details of your contract, like plan, price & term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Derang
Established Contributor
Established Contributor
In response to XRaySpeX

‎01-03-2024 12:40 PM

Thanks I Got most of that in the contract and pre contract docs that I downloaded during the call.

but like you say I kind of expected an email from EE with account number and next steps stuff and maybe some instructions on setting up the app etc.

i guess I’ll figure it out 🙂

0 Helpful
Derang
Established Contributor
Established Contributor

‎01-03-2024 06:44 PM

Ok so I phoned and it looks like the email address was wrong, they changed it and resent the welcome email, however I can’t seem to add any of my products to the app.

is there any other emails that I should have received? Maybe something with an EEID?

I have setup a ID but it won’t let me link the products.

0 Helpful