Wayleave document

[Daniel4659]

Hi,

I placed an order on October 12, 2024, and I’ve been waiting for an update regarding the wayleave document. Without this document being signed, the work cannot be completed.

I’ve been facing delays, and the installation has now been pushed to February 6th due to the wayleave still not being signed. I’m unsure who needs to sign it and would appreciate any help or information on the delay and what I need to do next.

Could anyone assist with this? Thank you.

[Daniel4659]

What information I am looking for ?

[JimM11]

@Daniel4659 As requested, @Mustrum would like you to copy paste cut whatever way you need to the BTW table to your property so he can take a look see what is what.

Link to pervious sample so you can see info requested.

Broadband & Landline - The EE Community

[Daniel4659]

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low      VDSL Range A (Clean)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted)

80	74	20	19	67	Unavailable	Available
80	71.2	20	19	61.7	Unavailable	Available
201	155.8	28.5	11.8	134.1	Unavailable	Green
161.3	106.8	19	9	98.1	Unavailable	Green

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 330

Up to 50

--

Available

KCI2 Assure

Other Offerings Availability DateVDSL MulticastG.Fast Multicast

Available

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

Y

N

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

[Daniel4659]

I have copied and paste it there for you

[Mustrum]

@Daniel4659   The table shows this is not a straight forward install.

Dud you use the phone number or address checker. If the address, did it show your flat, or just the whole building address?

What service did you order?

This line   Up to 330Up to 50--AvailableKCI2 Assure    shows your area has not been updated with the latest fibre equipment and the KCI2 shows a complex instal and further investigation and planning needed.

This line Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.   is not showing the building contains flats and that there is no complete path to deliver service.

HTH.

[Daniel4659]

Full Fibre Gigabit All Rounder
Digital Home Phone
Pay Per Call

this what I order from EE 

I ready got the hub 

but work won’t get done until I receive the document that is required 

so what are you saying 

you mean the work won’t be done as Openreach won’t tell me anything I got wait till tomorrow for the EE manager 

[Mustrum]

Dud you use the phone number or address checker. If the address, did it show your flat, or just the whole building address?

Did you order online or over the phone or in a shop?

[Daniel4659]

Was just showing that 

nothing about the building or flat 

I spoken too BT they told me document was sent on the 4th December no idea where like as they won’t tell you 

[Mustrum]

OK, the more you say and don't answer my questions, the more concerned I am getting.

Is this a new block of flats, or an older building converted to flats?

Either way if you are not finding your flat number in the checker the less likley it is you will ever get a service.

If the checker does not have your flat number it would mean that the builder/landlord/developer has not registered the change with the Post Office address database.

[Daniel4659]

It’s a old building was turn in to flats years ago

use to be a bed sit