Wayleave document

[Daniel4659]

Hi,

I placed an order on October 12, 2024, and I’ve been waiting for an update regarding the wayleave document. Without this document being signed, the work cannot be completed.

I’ve been facing delays, and the installation has now been pushed to February 6th due to the wayleave still not being signed. I’m unsure who needs to sign it and would appreciate any help or information on the delay and what I need to do next.

Could anyone assist with this? Thank you.

[Mustrum]

@Daniel4659   what is the wayleave for?

Presumably to close a public road so that it can be dug up, or some kind of access that requires permission from the council?

[Daniel4659]

The wayleave document is required for dig work outside the property it’s not in the car park it’s outside car park but Openreach is not telling me who needs to sign it and I was told it was sent out on the 19th November but I have not received it they have worked they before as I noticed that they dig in the car park for new phone line wires to be connected if someone apply for broadband as they left the wire on the floor cross the car park and there is a patch on the floor next to the wall like a square so they must of got permission to do that but when it came for mine to be done they are requesting the wayleave document 

[Daniel4659]

I have even spoken to the council they had no request from Openreach to do any dig work outside the property building it’s a flat and it’s on ground floor 

[Mustrum]

@Daniel4659  then presumably it is the building owner or landlord that Openreach are waiting for.

[Daniel4659]

They won’t tell me who needs to sign the document I already told them the landlord name his emails address his business address but they won’t confirm it 

so no idea what’s going on this been going back and forward from the 12th October and I was told the document was sent out by post but never said where it’s been sent to as I need to know so I know it goes to the right person who owns the building 

[Daniel4659]

to me I think Openreach is literally doing this on purpose to annoy me and make even wait longer I ready have a manager on this case but I won’t know anything till tomorrow 

[JimM11]

@Daniel4659 You can just do a search on the topic "wayleave document" and it will give you the general idea what has to be done. And as @Mustrum has pointed out that is what needs possibly to be done.

From the OR Site below link.

Obtaining wayleaves | Openreach

[Mustrum]

@Daniel4659  I am sure Openreach have more entertaining things to do than deliberately annoy you. 

We may get more of an idea if you post the results of the BTW DSL checker, making sure you hide any personal information. If you still have a phone line enter that, otherwise use the address version. https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

PS use a laptop/PC so you post the desktop version and post the whole table.

[Daniel4659]

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low      VDSL Range A (Clean)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted)

80	74	20	19	67	Unavailable	Available
80	71.2	20	19	61.7	Unavailable	Available
201	155.8	28.5	11.8	134.1	Unavailable	Green
161.3	106.8	19	9	98.1	Unavailable	Green

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 330

Up to 50

--

Available

KCI2 Assure

Other Offerings Availability DateVDSL MulticastG.Fast Multicast

Available

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

Y

N

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest