Viewing my bill

[Hallie2]

How do I view my bill?  Not sure why I'm finding such a simple task so difficult!

[iitgreys]

Same here, no way to view my bill either through the web or on my mobile.

Can't link my phone on the app, the web says it's already linked!!!!

The app just seems structured to sell you more stuff

Not impressed

[19Alex58]

I've been trying for an hour.  Disgusted!

[Tamisean]

I’m also finding this very difficult as I can’t find it on the app or online. When I click on manage account on the app it only shows me what I can buy nothing else did you work out how to get the bill

[Leanne_T]

Hi @iitgreys @19Alex58 @Tamisean 

Thanks for coming to the community. 

Have you logged in through the EE app or on the website and go to the bottom of the page, are you able to link a product?

If you have tried this and unable to view the details and bills, please get in touch with our mobile guides and they will get this looked into for you. 

Thanks. 

Leanne 🙂

[IHUT]

I was changed from BT to EE . My two problems are I haven’t had a mobile signal for a month.

The other problem is Ee have taken a payment out of my bank account, but i can’t access my bill. It tells you to go on the EE app which I have done several times. It tells you to go to manage, but it just takes you around in circles.

When I phone EE I am just passed from one person to the next. The first time was 5 different people, the second time it was 4. I had to give all my details to every person.

[Christopher_G]

Hi @IHUT 

Welcome to the community.

Have you been able to get a signal at all since switching? Have you tried restarting the phone and searching manually for EE? If you let me know what kind of phone you're using, I can get you some steps, if you need them.

I'm sorry to hear that that you had to speak to a few people about your bills. Are you able to view your bills here on the EE Online desktop site?

Chris

[Lynn262]

I can't find mine and I looked on my bank statement and nearly fell on the floor! Where is it? I really would like to check it...

[JimM11]

@Lynn262 If you are trying to check just now, looks like site is down for maintenance or update.

[Lynn262]

Thank you. I can't keep up with all these changes!

[JimM11]

@Lynn262 You are not alone in respect to that, can we assume that you have managed to at least get the bill sorted out where you can now see/download etc through the app. Or are you still no further forward.?