Hi Chris,
After 1 hour ten minutes on the phone we were being told that to get paper invoices in the absence of being able to review them online that it would cost us £2.50 each time following our dissatisfaction of this we were eventually put through to a technician who then investigated and came up with the same conclusion that our account had still not been linked with the move from BT.
He also found, following attempts to email us with the link, that because our BT account had not been linked to our EE account that the emails that EE had been sending were all going into limbo which he could not fix, and until this has been rectified we would not receive EE emails or access to our Bills, but he has raised it upwards in the technical side and it will take anything up to another 7 days to be actioned.
We will not be advised when it will or has been done and will need to log on everyday to see if it has. If it is not done in a week's time we will be back to square one spending hours trying to get customer service to resolve and going through it all again.
