Very bad voice over WiFi

[Posiedon]

I rely on VOIP connection via EE hub .... ass there is very poor 3G/4G signal where I live.

2 scenarios

1. For past few days people are complaining my voice to them is badly breaking up ..... I can hear them OK but outgoing speech from my initiated call is unusable.

Often have to get them to phone me and that is usually OK

2. Had several instances of trying to make a call and nothing, no ringing, no engaged tone - just nothing.

when this happens I disable WiFi and re-enable and I can make outgoing calls gain.

Very unreliable.

[Mustrum]

@Posiedon   have you tried with a different phone?

Which phone is it?

[Posiedon]

Samsung S21 FE 5G

We have 3 other model Samsung Galaxh they also have intermittent VOIP

[Matt_124]

What Broadband package/Router do you currently have?

[Posiedon]

I moved to full Fibre last year.

Smart WiFi plus   SH32B router and extender disc's.

When I can't make outgoing call if I disconnect wifi and reconnect it then eirks OK.

It does show voice over WifI icon on phone

[bristolian]

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@Posiedon wrote:

I rely on VOIP connection via EE hub .... ass there is very poor 3G/4G signal where I live.

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Limited relavance in the overall scheme, but the only network who still have a 3G-RAN is O2. EE switched off in early 2024.

WiFi-calling is widely recommended as a mitigation in no coverage areas, it works extremely well providing the underlying broadband & wireless is stable - also providing mutual handover to & from the 4G network.

[Ali_A]

@Posiedon 

Does the unstable Wi-Fi Calling take happen when you're connected to the router, discs or happen on both? 

Can you try restarting your router? If you leave it switched off for 5 minutes when doing so and then retest? 

Ali 

[Posiedon]

How would I know ?..... I don't know whether it's connected to disc or hub, and it should switch between either as needed.

[Posiedon]

Yes te idea is good ... the practical implementation though is the issue, it's very intermittent.

I was in my study yesterday ./... so within 1.5m of the hub ..... and no WiFi calling icon on phone.

Turned off WiFi  and back on (on phone ) and it worked.

Phone service is by Three - they test all OK, and I get the impression if WiFi calling works fine, if it doesn't they just tell you to contact Broadband provider