Useless App where Wi-Fi control does not work

[garthjs]

I was lured to move to EE with the promise of a fabulous app that allows you to control access. I moved from BT where this was done on the router as it would give me better controls for managing my children’s access. Since moving they have had a free for all as nothing works to control access. Managing it from the router is blocked and the app doesn’t work. I have had countless calls with EE and it’s always going to be escalated. Reality is, it seems I’m not the only one having this issue. My broadband and 5 mobile contracts are with EE, and right now I feel like moving to a company who can just be honest rather than trying to fob me off all the time 

[garthjs]

 No it’s not open, honestly so poor

[asteaman]

Hi

I'm having same issues no wifi controls since Nov 23.

Been passed from pillow to post.Raised complaints,Complaints being closed,they stated it was a duplicate.Community support tried to help but unable,now passed onto another department,whom seen to lack the same enthusiasm to keep customer up to date.Ive even wrote to CEO of ee,so far no response.Im of the impression they can't resolve the issue I have brought to there attention as I've now received a deadlock letter.

[garthjs]

What’s a deadlock letter?

Sent from Yahoo Mail for iPhone

[asteaman]

a 'deadlock' letter when there's nothing more that be done to solve your complaint, within eight weeks.The company will give you advise in the form of a letter.Which basically states

If your not happy with there service you can take the letter to the ombudsman service to see if they can help resolve a dispute.

[turbotapeworm]

My move from BT to EE hasn't been the best so far but they didn't bother to send me out one of the new EE routers, the switch happened with me still having the old BT Smart Hub 2 in place because I had no choice and now EE have sent me another BT Smart Hub 2 out in the post to replace it.

I can't work out if this is another **bleep**-up in the process to move from BT to EE or if they've decided to give people BT kit now in light of the kind of issues being reported here.

Either way it's a mess.

[garthjs]

So EE are required to give compensation when the service stops working and can’t be fixed. 

“Their service has stopped working and it is not fully fixed after two full working days.”

the service has not worked from day 1. I now have the executive complaints team connecting with me. Reality is there’s not much they can do if it’s broken to start with