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Upgrade to SmarthubSH32B/incompatible WIFI Extender disks/Home app

TichBryant
Explorer

Morning Everyone

I have just upgraded to a Smarthub SH32B and I am connected ok via the WIFI.

My setup before this was my router and 3 WiFi extender disks as I use 1 for my summerhouse in the garden and 2 in other rooms - this was all working great.

But apparently the extender disks and the EE home app are no longer compatible with this new hub.

Can anyone let me know where to get a guide/instruction on what model of extender should now be used and how to go about setting it up on this new hub?

Have a nice day

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

The EE Home app & white circular WiFi discs went with the original white Smart Router.

For the Smart Hub Plus (SH30A, SH31B or SH32B), of Set up your Home Broadband EE Router, you need to get the latest (just) EE app & the  Smart WiFi Plus (SW30A), of Setting up Smart WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

The EE Home app & white circular WiFi discs went with the original white Smart Router.

For the Smart Hub Plus (SH30A, SH31B or SH32B), of Set up your Home Broadband EE Router, you need to get the latest (just) EE app & the  Smart WiFi Plus (SW30A), of Setting up Smart WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Morning

Thanks so much for the rapid response I had sort of worked out it would be the SW30A I had to get but your reply confirms that is what I need so I will need to order them.

Have a great weekend👍

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP