Upgrade EE 900Mbps to EE 1.6Gbps

[BarryMcKelvey]

Hi

I’m currently on the EE 900Mbps Package, with 12 months of my contract left.

I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.

I was told that I was an EE Legacy Broadband Customer, and that I can’t be upgraded to the EE 1.6Gbps Package. I was also told that only new customers to EE can get the EE 1.6Gbps Package.

Apparently the system won’t allow EE Legacy Broadband Customers upgrade. EE are working on it, but don’t know when, EE Legacy Broadband Customers can upgrade to the EE 1.6Gbps Package.

Is the information I’ve been told accurate? If yes, I find it very frustrating.

Thanks in Advance

Barry 🙂

[timprocter]

[Slattimer]

I signed up in October 23. Wanted the 1.6 but was told try the 900 and if no good I could always upgrade. Called yesterday and I have now been told I can't upgrade only open to new customers. I can cancel but have my mobiles linked to the account . If I cancel I can't use same email and mobile discount can be added to numbers as they are linked to email. Gone through everything and they have said I won't be able to upgrade until I'm out of contract???

[phatjoker]

take it you had the same problem as i did when you got t he 1.6gb full fibre, couldnt get passed the 1gb throttle,

just got this router the same time as you, apart from a couple of apps on my phone not liking the wifi 7 its greatly improved my speeds,

always maxing out at 1gb on wifi and ethernet, fought for 3 months to prove it was the router that was the problem and was hit back with the speeds on there end were correct,

finally they seen sense and we both came to a solution, that solution was me waiting for this router to be released, 

what a router!!!, ave speed has went from 930mb to 1400mbs, for a 1.6gb line its not ideal as i would rather have the full speed but this will do just now till i get tweaking the settings

[Brugie58]

For me, though the service is not yet working ( and that's another story ) I have invested in a Draytek 3912 router ( up to 10Gb in ) and a Draytek Q2200X 16-port 2.5Gb switch, both over the top, for the Wi-Fi I am using Zyxel NWA90AX units dotted around the house. I have always used Draytek, they seem to be bomb proof in my opinion and very customisable 

You can of course buy cheaper routers to do the job, but as the saying goes, buy cheap - buy twice

[Brugie58]

Agreed, the 1.6Gb speed with 2 unlimited everything mobile sim cards makes a good overhaul deal

[NW_Saint]

Same here, on 900Mb with 4 unlimited sims for £13 each; no brainer. 

[timprocter]

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@NW_Saint wrote:

Same here, on 900Mb with 4 unlimited sims for £13 each; no brainer. 

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Excellent job mate, I have the 1.6Gb package and three unlimited sims for £8 each: Certainly a no brainer.😎

[BarryMcKelvey]

Hi

What’s the range via WiFi like, for both indoor/outdoor?

Thanks

Barry 🙂

[BarryMcKelvey]

Hi

I’m on EE 900Mbps and have an EE Full Works Unlimited Plan. I’m not anywhere near close to playing £13.00 pm 😞 How did you manage to get the price for your plans?

Thanks

Barry 🙂

[NW_Saint]

Hi,

I was with BT. This is the deal…

I already had 4 EE sim only contracts. Just renewed for a better deal and changed them to monthly sim only contracts. As they are monthly sims, they are not subject to a price rise.

Hope this helps.