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Unacceptable speeds

Budredz
Investigator
Investigator

How is it every time I speak to EE they say according to their system I’m getting 18mbs which is false, if I’m watching tv on my laptop and get a picture message on my phone the laptop will buffer because the broadband cannot cope with doing both. I’m quite rural so getting fibre broadband is not available. 

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

@Budredz : What BB plan are you on?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

@Budredz Have you used the web manager to see what the sync speed is to your actual EE Hub?

Cannot see anything that says upstream or down stream sync, I have upstream and downstream error control they are both off, where do I check the sync speed, I have data rate is that it. 

XRaySpeX
EE Community Star
EE Community Star

Yes, the Down & Up Data Rates. Post the whole page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ahhh found it, downstream sync speed currently says 14.6mbs and upstream says 1.2mbs