Hi
I changed my broadband and TV (this never worked with BT!) to ee earlier this year and was told at the time that all three would be rolled into one bill and I’d be able to view them via the app. Later that month, my first payment was taken from a closed, unused account so I cancelled the direct debit knowing that someone would reply to my emails of complaint about this error. Also, companies are usually great at contacting you when they are owed money. Anyway, I received subsequent emails telling me that that months bill was due but I couldn’t follow the link anywhere. Anyway, on Tuesday my internet went off so I phoned 150 and the automated voice told me my broadband had been cut off for non-payment. I paid it there and then and the payment went through with no problems. I was then offered the opportunity to set up a new DD but the number from my card wasn’t recognised and the call automatically closed. The internet didn’t come back on and I somehow managed to webchat with someone. Eventually, I ended up with Rabishek who was trying very hard to get the accounts joined together and they also raised a complaint on my behalf. Unfortunately, we were cutoff while a transfer to another department was taking place and I hadn’t taken a note of the broadband reference. I couldn’t open webchat again and I still cannot set up a direct debit. I cannot see my broadband and tv on the app so this will just keep happening. I can’t find the webchat still so I am now here! I’m angry and at my wits end with all of this and, right now, would switch all of my accounts to just about anyone! It’s cost me in bank fines, time and peace of mind.
