17-07-2022 09:56 AM
Hi,
I have a EE smart hub that I wanted to make some changes to but I am unable to access the configuration. I know the address and have tried connecting wirelessly and with a cable but I cannot access it or even ping the IP!
I've tried downloading the EE Home app to see if I could configure it from my phone and this couldn't connect to the router either even though I am on the wifi!
Wifi is working on all other devices as well.
17-07-2022 11:17 AM
Hi @Miller878
Try resetting via the reset button/hole. This will resert all settings but you'll be able to access.
Thanks
17-07-2022 12:39 PM - edited 17-07-2022 12:39 PM
EE Smart Routers always discard ICMP.
You can access the router thro' its IP, http://192.168.1.254 .
18-07-2022 09:51 PM
@XRaySpeX Yes, they are specifically configured not to respond to ICMP (ping) requests as BT considers it a security risk. I've had this argument with the firmwares devlopers on many occasions but they won't shift.