Unable to ping or access router

Miller878 · ‎17-07-2022

Hi,

I have a EE smart hub that I wanted to make some changes to but I am unable to access the configuration. I know the address and have tried connecting wirelessly and with a cable but I cannot access it or even ping the IP!

I've tried downloading the EE Home app to see if I could configure it from my phone and this couldn't connect to the router either even though I am on the wifi!

Wifi is working on all other devices as well.

Northerner · ‎17-07-2022

Hi @Miller878

Try resetting via the reset button/hole. This will resert all settings but you'll be able to access.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎17-07-2022

EE Smart Routers always discard ICMP.

You can access the router thro' its IP, http://192.168.1.254 .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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pip11 · ‎18-07-2022

@XRaySpeX Yes, they are specifically configured not to respond to ICMP (ping) requests as BT considers it a security risk. I've had this argument with the firmwares devlopers on many occasions but they won't shift.