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Broadband plan upgrade requires to wait for more than 2 weeks

Asmodean
Investigator
Investigator

‎19-07-2022 06:37 PM

I have just upgraded my broadband plan. How to get the upgraded speed now, not after 2 weeks? I tried to move the activation date, but it didn’t allow me to choose anything earlier than 4th august. I am ready to pay, just give me speed now, please.

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5 REPLIES 5
Mustrum
Ace Contributor
Ace Contributor

‎19-07-2022 06:43 PM

@Asmodean  no one on this community forum will be able to do that for you, you will need to call customer services.

 

Whether they can bring the date forward may depend on the type of upgrade and if it needs engineer availability to do it.

 

What service have you now, and are hoping to move to?

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Asmodean
Investigator
Investigator
In response to Mustrum

‎19-07-2022 06:45 PM

I currently use 100mb/s, I upgraded to 500mb/s

Sent from my iPhone
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Mustrum
Ace Contributor
Ace Contributor
In response to Asmodean

‎19-07-2022 06:48 PM

Do you currently have FTTP or is your internet over the phone line?

Asmodean
Investigator
Investigator
In response to Mustrum

‎19-07-2022 06:59 PM

FTTP

Sent from my iPhone
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Mustrum
Ace Contributor
Ace Contributor
In response to Asmodean

‎19-07-2022 07:03 PM

Then give CS a call to see if it can be done quicker.

Good luck.

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