Same issues here. Came from BT broadband and wasn’t even told by EE when it switched over yet got sent a £29.99 bill. When I called them I was told it was live for 3 days so I told them I’m not paying the bill for another 25 days!
Mobile was swapped from vodaphone. Had issues from day 1. Vodaphone sent us end of service notification and so we put EE sims in and had no service. After the weekend I had to call from a work phone and found the idiot who processed the order put us down for a Wi-Fi only sim pack so had no in or out calls. That finally got sorted out and a refund of a months bill.
We’ve both downloaded the EE app but neither my wife or I can access anything on it. It says both of us have our mobiles linked but we can’t view the contract details, extras or anything and it will not link broadband or show we even have it.
Both of us have made numerous calls to the help line via 150. They keep refusing to talk to me as my wife is the account holder even though she has set the third party password up and authorised me to speak to them. They told us as from last weekend, it’ll take up to 3,days for us to be able to use the app in full but a week on neither of us can use it. All we get when we try and link stuff is the notification we need to go to store with photo id or call 150 to sort it out.
I was with vodaphone for 20 years and never had a single issue but after a week with EE I’ve had enough and have regretted swapping every day.
The broadband is meant to be super fast but it so slow sometimes it doesn’t even load photos on things like Facebook marketplace who use compressed images anyway, tv downloads are slower than before too. You’d have thought swapping from the parent company of BT would be simple but nope.
EE seems to employ all the incompetent rejects from the industry and make you so frustrated you just want to scream abuse at them down the phone.
For my first week or 2 with EE I would describe them as utter **bleep**e.
