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Top box and internet

jochster
Investigator
Investigator

‎12-12-2024 07:57 PM

Top box constantly not working and needs rebooting.  This is my second box and is worse than the first one.  Internet since going to fibre is intermittant.  Top box keeps saying not connected even with a cable.  Cannot access website or app, just says blocked been listening to 150 on the phone for about an hour.  Get a better mobile signal from France and Belgium than here in the UK.  I could go on.  Box froze on start set up and even after reboot freezes at same point.  

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3 REPLIES 3
jochster
Investigator
Investigator

‎12-12-2024 08:00 PM

Top box constantly not working and needs rebooting.  This is my second box and is worse than the first one.  Internet since going to fibre is intermittant.  Top box keeps saying not connected even with a cable.  Cannot access website or app, just says blocked been listening to 150 on the phone for about an hour.  Get a better mobile signal from France and Belgium than here in the UK.  I could go on.  Box froze on start set up and even after reboot freezes at same point.  

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Chris_B
EE Community Star
EE Community Star
In response to jochster

‎12-12-2024 08:22 PM

@jochster  Have you tried restarting the router?   If the TV box says no connection even with a cable then it’s not the TV box that’s the issue. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎12-12-2024 08:37 PM

What device is the top box? Do you mean a WiFi Extender?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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