To set up a broadband but I can’t plug into master socket

[noarijwqk2isk2]

I get a EE hub sent to my place now, and I found there is a master socket in my place. But I can't plug broadband into the master socket at home because the connector type doesn't match. What should I do?

[noarijwqk2isk2]

I don't have Openreach ONT box

[Mustrum]

@noarijwqk2isk2   have you been told your service is live yet?

What service did you order?

[noarijwqk2isk2]

will be live tomorrow, and I ordered broadband, and it said”Your order is being processed. Your plan details will appear once you're all set up at home.“

[XRaySpeX]

Let's see the front of that.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Mustrum]

@noarijwqk2isk2   there are multiple types of broadband and routers - yet you have not given me one detailed answer.

[noarijwqk2isk2]

it's called smart hub SH31B, model : F5394-CP EE, stuff at package is fibre 36 essentials

[noarijwqk2isk2]

@Mustrum @XRaySpeX 

[Mustrum]

@noarijwqk2isk2   ok thanks,.

Have you just moved to this property?

Has it had broadband before?

Have you checked other rooms for a master socket?

[noarijwqk2isk2]

yes, just move to,

it has a broadband before

I checked other rooms , there's no other

[noarijwqk2isk2]

just found one wait let me see if it's working