Third party router problem

[JRS15]

Having wrestles with the EE provided router for months I’ve decided to connect a third party router. 

I have a TP-link AX5400 (Archer73) and i’m connecting it to the Nokia ONT-010-G-T that came with the EE router. I’m connecting my WAN port on the TP-Link (coloured blue) to the yellow 2.4Ghz port on the ONT modem. 

I’ve set the TP-Link to PPOE and put in my details name@emailaddress.com. I’ve tried both adding the password and leaving it blank, neither connects. 

Is there something I am missing? Is this set up viable or do I need a different modem or ??

[Mustrum]

@JRS15   that is good to hear, glad it is sorted and I was able to help.

[JRS15]

Not fully sorted yet. I can now access the internet but I can’t get anything (particularly my iphone) to lock onto the 2.5GHz. It will Lock onto 5GHz. i tried turning on the ‘smart’ option, but that caused some things to drop out.

Still trying to work out why.

If need be I can reset to factory and retrace what you good folk have taught me. 😉

Regards,
Jim

[Mustrum]

@JRS15  again not sure what you mean, but I am starting to notice a lack of accuracy with your replies.

The ONT interface is either 1Gbs or 2.5Gbs. 

Your WiFi bands are either 2.4Ghz or 5Ghz. Some routers combine bands on the same SSID, others offer SSID's for each band.

I am beginning to question what you are hoping to acheive over the EE Router? Happy to help, but just wondering?

[XRaySpeX]

I took:

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@JRS15 wrote:

the yellow 2.4Ghz port on the ONT modem. 

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to be the 2.5 Gbps Ethernet WAN port on the ONT, as 2.4 GHz is a WiFi band which be a nonsense on an ONT (until they invent ONTs with WiFi WANs to get exceeding fast ONTs 😉).

The OP took excessive time to pick up on the correct PPPoE creds for an EE BB connection.

[JRS15]

Hi and thanks again.

Stability is what I’m hoping to achieve over the EE router. it dropped out various connections on a regular basis, most annoying was my Sky Q, which is attached by ethernet and supported 2 mini boxes by wifi. i had to reset Sky at least twice per day.

Sorry if my info is inaccurate, I’m no expert.

I have my router set up to provide two frequencies, 2.4 and 5GHz. My iPhone won’t lock onto 2.4, it just ‘twirls’ in settings. it will lock on 5GHz. Not locking on 2.4 means any devices or systems I want to access or control on 2.4GHz don’t register on my iPhone, e.g. my Sonos system. If I switch on ‘Smart’ an enable the router to switch between both frequencies, I can see all the devices on each frequency. however in ‘smart’ mode, some of the connected devices get drooped or won’t connect. when I switch ‘smart’ off, they connect and stay connected. Which is okay for somethings that I don’t needs to control, e.g. laptops, iPads, etc. Not so good when I want to access Sonos or switch sockets on 2.4GHz.


Regards,
Jim

[JimM11]

@JRS15 The router and the devices are all intelligent, do you have the same SSID for the 2.4ghz and 5ghz bands just like the EE router was setup.

When they use the same, both use band steering, this directs the device towards what is required. Now the 2.4ghz band is stronger distance wise, travels little further and little less trouble going through walls/floors etc, but slower in speed.

The 5ghz band is more high speed, but struggles to get its signal through walls/floors etc, so tapers of very quickly, hence shorter distance and you have to be nearer the router to get the higher speeds.

Any device, that is rated for 5ghz operation, can/will switch back and forth between the two bands when/if it can but only if the router is using the same SSID for both. If it is struggling to do so then compatibility between devices is nearly always the problem.

If you have different SSID for each band then there is NO such band steering.

Sky Q only works with SKY routers, because of a very specific mesh system, you need to go READ about this and set up your Q and mini boxes correctly. Until you do that then you have no hope of getting anything working correctly. The normal and best advice is to hardwire Q and mini, but only YOU can make that decision, or possibly use powerline for each but again, your location.

Here to help and guide, but not fix your system. 

[JimM11]

@JRS15 Also there is NO need to keep factory resetting, IT's the get out of jail card when things get messed up, router's don't need it, if something is happening specific, then also look on the Tp-Link forum for you specific router just in case some user has had a same/similar issue.