The UK broadband providers that attracted the most complaints (EE, TalkTalk, an)

[LordMatt]

The UK broadband providers that attracted the most complaints, according to the Indie, include EE. I am not surprised.

EE, TalkTalk, and Vodafone were named as Britain's most complained-about broadband providers, according to the latest figures from the communications watchdog Ofcom.

 The article says that broadband complaints were particularly focused on EE, which feels about right.

When my contract is up, who should I switch to?

[XRaySpeX]

EE no longer LLU's. It did, as Orange, until about 2011 but is now WBC. I doubt LLU is relevant today.

[JimM11]

@LordMatt Have you ever considered just getting your own router to match whatever connection type you need, that way you will have control over a third party device regarding updates to it.

[Schockwave]

@JimM11 , I agree with you, I have Netgear, so easy to set up, and if you buy an extender, do it via the website you can then decide whether you want to separate the 2.4GHZ and 5GHZ or get them to use the same as your router. Because I use it for my ring doorbell, I have it so that I can either set it up as 2.4 or 5 GHZ, so use 2.4GHZZ, but can also set up to use 5GHZ, easy when you know how, and the app is very good too.

Of course if someone wants to use EE TV, then they have to use EE’s router, but I do not need it.

[JimM11]

@Schockwave Yes way to do it, Asus XT8 tri band all separated, one 2.4Ghz, one 5Ghz 80Mhz wide and the other 5Ghz on 160Mhz with all the Ai mesh hanging on the last as High speed and mesh Wireless backhaul. Asus works well separate or combined, just wish i could say the same about device connection's when combined, devices just have a mind off there own at times, so far easier to split and connect what you want and where you want.... 

Had it on copper 40/10 split and now the FF500, not an EE user anymore. 

[Richardr66]

I'd be sceptical of the numbers in the report.

Firstly, more up to date numbers are at https://www.ofcom.org.uk/telecoms-and-pay-tv-complaints where EE is closer to average.

Secondly, the numbers are those who for whatever reason have contacted OFCOM directly. This is a very small number of complaints, most of which are dealt with by the provider, i.e. EE, or if not the ombudsman scheme EE use. There is also no weighting for seriousness of the complaint.

[Richardr66]

For what it is worth, and I don't think it is worth a great deal as before, OFCOM have updated these numbers today for the 1st quarter of 2026. For reasons best known to themselves, they have changed the URL to:

https://www.ofcom.org.uk/phones-and-broadband/service-quality/telecoms-and-pay-tv-complaints 

EE remains in the middle for broadband, level with Virgin Media, and not far behind Sky, their two main rivals.