The UK broadband providers that attracted the most complaints (EE, TalkTalk, an)

[LordMatt]

The UK broadband providers that attracted the most complaints, according to the Indie, include EE. I am not surprised.

EE, TalkTalk, and Vodafone were named as Britain's most complained-about broadband providers, according to the latest figures from the communications watchdog Ofcom.

 The article says that broadband complaints were particularly focused on EE, which feels about right.

When my contract is up, who should I switch to?

[XRaySpeX]

@LordMatt : Sure! More users > more complaints!

[Northerner]

Hi @LordMatt 

People moan but as soon as they are offered a few £ off  their bill they stay and still moan because the issue remains. Switching is easy and if you use cashback and similar sites can be beneficial.

Many complaints on here are about the expectations around the free router but I just don't understand why there is not a discounted service with no router for those who own their own. Similar to SIM only without the phone.

As @XRaySpeX  says the more services offered and bigger customer bases will result in more complaints. 

Thanks 

[JimM11]

@LordMatt Been on a few, EE service was fine, Hub let it down at that time was the EE Smart Hub 6 Plus, Sky no issues service no problems old SR203 hub worked fine, customer service could/did not hold up there end of a bargain so quit and left them, now on Vodafone, FF connection no issues, power hub not worth a button but it is an ISP supplied hub, so it's back in the box, VF lost the landline phone connection transferring it from sky, so have just given up on it now been 3 months and not worth the bother any more.... All the ISP's have some customer complaints of sort's none are immune. 

[Chris_B]

@LordMatt  I’ve been a EE BB customer for getting on now around 7 years and I’ve not had one reason to complain.     You can take a lot of these complaints as WiFi issues and that’s not in EE control because EE didn’t place the router in a location that’s not ideal so causing WiFi problems.     

And there’s nothing in that link to actually say what the complaints are about which in itself is very misleading because I can bet there’s loads  about poor WiFi connectivity.  

[Schockwave]

Well, I have been an EE, previously Orange broadband customer for around 30 years and have never had to complain either, although we did have broadband down for around 4 four weeks when I was an Orange customer, but then that was a whole area, not EE’s fault, but Open Reach had to do a cable repair, which caused the problem, was given more internet to use on my mobile instead if needed and compensated, when all sorted. Oh and it did not just affect Orange/EE, but also other broadband networks, who use Open Reach!

[JimM11]

@Schockwave Nostalgia and taking you back, loss of Internet for one day is now a complete disaster never mind close to a 4 week stint, problems are no longer allowed to occur, all diggers etc should be banned from causing any issue's the last one here when copper, few off the lines got mixed up and neighbours were running back and forth relaying messages, for the correct numbers which were to the wrong homes, typical your aunty jessie called but she did not recognise me, let me pass on the message and get the call back to you, it will be a different number as Mark has mine, and i have his, by the way i am John not sure how long this is going to take but it will get fixed somehow.....

[LordMatt]

It is very nice for you that you have never had an issue. I program web servers as a job, so trust me when I say this is not a WiFi issue. My computer has a gigabit Ethernet connection to the hub. WiFi is not part of the chain between me and the wider world.

The bottleneck is very much a hardware issue. Not counting the time EE pushed an update that bricked thousands of their routers. That one hit me too.

[LordMatt]

I'm happy for you that your connection has been problem free. I've upgraded twice because bother times they said it would by-pass the problem. The fault is almost certainly either the roadside box or the LLU.

[LordMatt]

That's depressing