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Terrible customer service

misha12321
Investigator
Investigator

‎19-12-2024 04:37 PM

Absolutely terrible customer service from EE, recently had tv and broadband fitted, tv keeps cutting out, tried cancelling the service and they are trying to charge us over £500 to cancel as we are 7 days off the cooling off period

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5 REPLIES 5
misha12321
Investigator
Investigator

‎19-12-2024 04:33 PM

Absolutely terrible customer service from EE, recently had tv and broadband fitted, tv keeps cutting out, tried cancelling the service and they are trying to charge us over £500 to cancel as we are 7 days off the cooling off period

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎19-12-2024 04:49 PM - edited ‎19-12-2024 04:50 PM

@misha12321 : You need to report your issue to EE & give them the chance to fix it before they even think about letting you go for free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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misha12321
Investigator
Investigator
In response to XRaySpeX

‎19-12-2024 05:05 PM

We did, was on the phone to them for over an hour last night and they couldn’t find the issue. Said they’ll need to send an engineer out and it won’t be til after Christmas!

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XRaySpeX
EE Community Star
EE Community Star
In response to misha12321

‎19-12-2024 05:50 PM - edited ‎19-12-2024 05:52 PM

Then you need to wait for the eng. to come & investigate. You haven't given them a chance. Just a phone call isn't an investigation.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Brilliant Contributor
Brilliant Contributor
In response to misha12321

‎19-12-2024 06:06 PM

@misha12321 Are you seven day's past the period is that what you are saying, or seven day's inside the period. 

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