Technical problems

[Jm951]

I used to be a BT customer, however switched to EE in October 23. Had no problems with EE until now. My router is connected however on my mobile the WiFi just shows as " connected without internet" I have a set up direct debit with EE so why they not giving Internet?

[Mustrum]

@Jm951  you are not giving us much to go on here.

Which EE service have you opted for, what lights are on the router, and do you have internet access via any other device connected to the router?

[Jm951]

Just broadband. There's a green light on my router and no I don't have access on any other device.

[Mustrum]

@Jm951   I suggest you give the Broadband Care Team a call.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

[XRaySpeX]

Login to the router & look at the Advanced > Broadband page & check whether its Status = Connected & what Down/Upstream speeds are showing.