Switched to new EE broadband but no info on my account

[CathyMP]

Hello, I called EE on Tuesday the 19th of March and after 40 minutes on the call, the person didn't find a solution. I asked him to create a ticket but I haven't heard anything since.

The issue is that since I switched to new EE, my login account to ee.co.uk doesn't show any of the new bills or information relating to the new broadband account.

Please resolve asap.

[kevin97]

Fingers crossed for this to happen Gabriel78 .

Thank you for the update .

Kevin 

[kevin97]

CathyMP ,

Mine is exactly the same ... i,m now wondering if it shows up with your new account details once you get the first bill !!! only guessing mind.

Kevin 

[Derang]

@kevin97 It didn’t for me 🙁

got an email about first bill a couple of weeks ago with a handy link to view the bill via my account (obviously I wasn’t able to view it as there’s no broadband account linked), and the payment was taken a few days ago. 

no change to account access and no sight of actual bill yet.

i was on live chat last night and the guide said there’s a fix coming to MyEE IDs on 31st march but I’ll believe that when I see it.

[kevin97]

Thanks for the heads up , it will be interesting to see if the fix actually works . Gabriel78 had said the fix was 25th March ..but no change .

[CathyMP]

Money was already taken out of my bank without bill being sent or able to be visualised, I’ve had no email with link either. 

[RD70]

I'm in the same boat. I'm only able to access my mobile plan and an unable to link my EE broadband or TV so can't view my bills. Every time i ring 150 as advised i get no further as they can't sort it either. Surely they should be being sorting this out as a priority?? 

[CathyMP]

More than two months on, they don't do anything. They had created a ticket to some internal tech team and then they closed it without resolution. I complained on the phone, they didn't care... I've lost hope at this point. I have to call them every month to ask for paper bills.. 

[RD70]

Be careful that they're not charging you for the paper bills. I read that someone has referred then to the ombudsman on the grounds that they're not complying with their side of the contract. They just don't seem bothered sadly.

[CathyMP]

Thanks, so far they haven't charged me for paper bills but they charged me £20 up front that the first guy said will be deducted from the first bill. When it wasn't deducted I called and wast told I'd get it within a few days, and when I didn't get it back on the 2nd month, I called again and was told it would be refunded in August. No bill or receipt was sent to me regarding these  £20 and having been in contract with them for years before this new switch, I don't see a reason for this up front payment...

Obviously many fishy things going on there..