Switched to ee from BT

Night4
Investigator
Investigator

‎01-07-2024 03:01 PM

Help, how do I get my BT account back. 2 weeks of ee hell and I am still waiting for someone to switch it back.

i have had assistance from Scotland, Iteland, Lancashire plus others and I still cant seem to get and engineer out to me. I am 87 and unwell. 

please help. 

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎01-07-2024 03:08 PM

@Night4 : I pretty sure there's no way back. BT is moving all residential custs to New EE BB. All you can do is cancel in the cooling-off period & move to some other ISP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Neil-O
Former EE Employee

‎01-07-2024 04:09 PM

Hi @Night4 I'm sorry you have reason to complain, what issues are you experiencing with your new EE service? Is it faulty or not working as expected?

Neil

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Night4
Investigator
Investigator
In response to Neil-O

‎01-07-2024 04:34 PM


It is everything including on this email it says unable to deliver privately due to network settings, just 1 of many complaints I have.
Regards
Irene Nightingale
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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Night4

‎01-07-2024 05:25 PM

@Night4 EE does not use e-mail for communications to them, forum, or PM (Private Message) to Neil-O if you wish to have direct contact with him. Response is not instant, if you Tag @Neil-O like this, it will send message for attn so he knows. HTH 

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