Stop cancellation of broadband/landline on 29 Dec

[sushma1]

EE Customer is closed today as well

Please  advise as I want to put a STOP to closing my account on Monday  29th of December

Landline number is *************

Spoke to Oliver/Hull customer  services on 14 December to close the account  

[Mod edit - removed landline number. Please do not post personal details in the community]

[Northerner]

Hi @sushma1 

You should be able to speak to someone tomorrow but given the dates you're leaving it late to stop and the cancellation request which you made on the 14th it maybe too late.

Thanks 

[sushma1]

Hello 

Thank you kindly for a swift reply

14 days advance is required to cancellation 

I was due to relocate to India on 30th of Dec hence close the account

My dear Mum became ill on 24 Dec evening and hospitalised

Hence have to delay   

 Hope EE  are able to assist in any way due to the reason,

Loyal  EE customer for 19 years  as well for mobile over 19 years  

[JimM11]

@sushma1 Have also reported your posting to the Mod to get your number removed, DO NOT post any personal details when you post to the Public Forum!

[Michael_D]

Hi @sushma1 

I am sorry to hear of you mum being ill. I hope she is on the mend soon.

Our teams are available to speak to today from 10am to 4pm. If you give them a call, they will be able to see if they can stop the cancellation.

Michael

[sushma1]

Hello Micheal 

Thank you for your kind reply

Tried contacting customer services & they're  not available today   

0800 7978586  & 0800 956 6000

Would there be any other number to try ?

[sushma1]

Hello  JimM11

Sorry & thank you for bringing to my attention

  Thank you so much for notifying the relevant to have my number removed

[Michael_D]

The best option would be our billing guides to start with @sushma1, who are definitely available today.

If you have an EE mobile, you can dial 150, or from any other phone, try 03301231105.

Michael

[JimM11]

@sushma1 This as well for another number if you need, just dial 150 from your home phone should connect i think!

Contact Us To Request Technical Support for Broadband and Landline | EE

[XRaySpeX]

Not today. They are closed. That includes +44 800 079 8586 & +44 3301231105.

@Michael_D : The nos. you gave might very well be open for mobile (Opt 2) but they are not for BB (Opt 1).