Stop cancellation of broadband/landline on 29 Dec

[sushma1]

EE Customer is closed today as well

Please  advise as I want to put a STOP to closing my account on Monday  29th of December

Landline number is *************

Spoke to Oliver/Hull customer  services on 14 December to close the account  

[Mod edit - removed landline number. Please do not post personal details in the community]

[Michael_D]

We've checked the opening times and the broadband guides are open for account/billing queries and tech queries today @XRaySpeX. The Home connections team is closed today , and all broadband lines were closed yesterday.

I've just tried calling myself and got through to someone when choosing the billing options for broadband.

Michael

[sushma1]

Thank you Micheal ,

Tried your contact number and yes customer service team are available today .

However only for mobile enquiries, broadband/landline closed & to call tomorrow resuming  to normal service

Spoke to Ben /Ireland in mobile billing team  and he assured that broadband team should be able assist & stop the cancellation with out any issues.

Thank you once again..  

[sushma1]

Hello,

Thank  you kindly for the further  update 

[XRaySpeX]

Well, @Michael_D , I phoned the 2 nos. I mention above & selected Opt 1, BB, Home Phone etc.. Both pass you to "BT are committed to providing excellent CS ...." then in next breathe "Sorry, we are closed!".

[Michael_D]

I'll pass that on @XRaySpeX. I just called 150 and went through the broadband options to get through.

Michael

[sushma1]

Yes get through options i.e select billing ,leave EE

 Thereafter informs festive period our opening hours have changed please call back normal hours  etc ......goodbye  

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