Speed test

David54280 · ‎23-07-2026

Not getting the right speeds

Christopher_G · ‎24-07-2026

Welcome to the community.

Please take a look at our Fix An EE Broadband Connection Problem help page. There are some troubleshooting steps on there to try.

If you're still not getting the minimum speeds that were quoted when you took out your contract, I recommend speaking with our technical support team, so they can run through some tests with you to try and get to the bottom of it.

Let us know what happens please.

Chris

View solution in original post

garybs29 · ‎23-07-2026

But are you testing via wifi or ethernet? If wifi the speed guarantee is not over wifi

XRaySpeX · ‎23-07-2026

What speeds are reported by running the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎24-07-2026

Hi @David54280

Welcome to the community.

Please take a look at our Fix An EE Broadband Connection Problem help page. There are some troubleshooting steps on there to try.

If you're still not getting the minimum speeds that were quoted when you took out your contract, I recommend speaking with our technical support team, so they can run through some tests with you to try and get to the bottom of it.

Let us know what happens please.

Chris