So many problems since changing from BT to EE. Am I able to cancel contract?

[Andyregs]

I had broadband with bt for years and never once had a problem. Never had to call for support. I had my contract moved to EE and it’s been constant problems. The broadband keep dropping to a crawl and after numerous calls and two engineers I’m no better off. They are going to send another engineer out but I don’t expect and success. Are you able to cancel your contract because I’m not getting the service I’ve laid for and it’s getting frustrating as I reply on it so much. 

[Regm]

I can relate to Andyregs experience 100%, I am at the same stage and looking to get my BT service with smart hub2 on halo plus resumed. 

[Regm]

Agree 100% but no solutions from EE just letting the clock tick down. So frustrating!

[Regm]

Did you ever get this sorted?

I wish I had reviewed the forums before being smooth talked into changing to EE when my BT contract was up for renewal

[JimM11]

@Regm When did you change over BT - EE migration? Do you still have all off the BT Equipment.

[Andyregs]

Ive had multiple engineers out, internal and external, they’ve changed the wiring at home and outside the house. Nothing worked. I finally got them to swap the hub (which surely would have been the cheapest option), and ive had a better connection. its still touchy at times, and can drop out for various reasons (e.g. using a vpn) but a restart always sees it back (so far, touch wood). Im certain the issue is just that the EE hub is not very good. There are countless reports of people like us having issues. Mine started literally as soon as the hub was swapped, so it makes sense that the hub is the issue as nothing else had changed and i hadnt had any issues for countless years. I assume EE know because there are too many reports of these issues not to. 

[Brimahd]

Have you had this resolved?

I moved from BT to EE in December, never had a problem. The day I transferred to EE my connection kept dropping out, every 30-60 minutes. Hub is always blue, even when it drops out. 
this happeneds on every device apart from my laptop which cannot pick up any signal. The tv box will only play live tv and my ring doorbell won’t work. EE says everything is connected. After several engineers and being switched back to BT in January, BT are saying they cannot trace a fault and I have a deadlock letter to go to the ombudsman. 
There are so many people online with problems after switching but BT and EE seem to be covering up the fact that they know there is a problem that they can’t fix. I really don’t want to change providers but don’t have a choice 

[JimM11]

@Brimahd You said that you have been switched back to BT, so what is the issue NOW you are no longer with EE.?

[Brimahd]

I still have the same issue with the dropping out constantly. The switch back never resolved the problem. 

[JimM11]

@Brimahd As you are NO longer with EE then what does BT have to say about it, you may think so but BT and EE are separate companies, BT now looking to do the business side of Broadband only and EE doing all the consumer home products.

Deadlocked letter, then time to go or time to stay, and eventually back to EE no matter what!

[Brimahd]

BT say they cannot trace see a fault so they have released me from the contract. 
really wanted to know, if anyone has had there problems similar to mine resolved or is the problem unresolvable?