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So many problems since changing from BT to EE. Am I able to cancel contract?

Andyregs
Established Contributor
Established Contributor

I had broadband with bt for years and never once had a problem. Never had to call for support. I had my contract moved to EE and it’s been constant problems. The broadband keep dropping to a crawl and after numerous calls and two engineers I’m no better off. They are going to send another engineer out but I don’t expect and success. Are you able to cancel your contract because I’m not getting the service I’ve laid for and it’s getting frustrating as I reply on it so much. 

60 REPLIES 60
Chezza71
Visitor

Agreed. Just not the same at all. BT equipment and customer service were rock solid. EE kit just not as good and whole company ‘vibe’ seems to have changed. More interested in sales than customer service or loyalty. I just want BT back.