Smart wifi

dwood2002 · ‎01-07-2022

I got my EE broadband 10 days ago. Everyday I have tried to set up the smart wifi on the EE home app and each time it is saying that it can’t connect to the network. I have followed all of the instructions on the app and the suggestions on what to try and nothing is working. What am I doing wrong? What can I do?

thanks in advance

D

XRaySpeX · ‎01-07-2022

Which EE BB product do you have? You do have the white EE Smart router?

Have you followed Setting up Smart WiFi & failing that Fixing problems with Smart WiFi ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

dwood2002 · ‎01-07-2022

It’s a black broadband box.

Regards

Dani

XRaySpeX · ‎01-07-2022

& does it have a model name on the label on the back?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎01-07-2022

Whilst there is much people on the forum can do to help, we rely on the detail in the answers to the questions asked. That in turn requires a degree of technical ability, although we do hope to help provide that information, from people with issues.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SB08RDY · ‎25-10-2022

Hi, I have the same problem was this ever resolve?

Mustrum · ‎25-10-2022

@SB08RDY we don't know, the OP never answered the questions.

For anyone to help you, you too would need to answer thos questions.

SB08RDY · ‎27-10-2022

Hi, sorry yes the hub is the black EE smart hub but I can’t see a model number but it’s the new one.

SB08RDY · ‎27-10-2022

Also have tried the fix listed on other threads for iPhone without success.

James_B · ‎28-10-2022

Hi @SB08RDY,

Welcome to the EE Community. 🙂

What problems are you experiencing with your home broadband?

James