Smart wifi

[dwood2002]

I got my EE broadband 10 days ago. Everyday I have tried to set up the smart wifi on the EE home app and each time it is saying that it can’t connect to the network. I have followed all of the instructions on the app and the suggestions on what to try and nothing is working. What am I doing wrong? What can I do? 

thanks in advance

D

[SB08RDY]

Hi, its not my boardband its the EE Home app thats the problem as on the orignal thread above. Every time I try to connect it comes up with an error saying its not possible to connect to the network despite the fact my network is working fine. It seems its at a conflict with the app.

[SB08RDY]

Hi @James_B 

Its not my boardband its the EE Home app thats the problem as on the orignal thread above. Every time I try to connect it comes up with an error saying its not possible to connect to the network despite the fact my network is working fine. It seems its at a conflict with the app.

[James_B]

Hi @SB08RDY,

Please get in touch with Technical Support so a member of the team can look into this for you.

They'll be happy to help. 🙂

James

[XRaySpeX]

Then don't use the app. It's not essential. Do it manually. Have you followed Setting up Smart WiFi & failing that Fixing problems with Smart WiFi ?

What fixes listed on other threads for iPhone have you tried? Is that to do with the app?