Cancelled but still getting emails about equipment and engineers visits.

janhuntington68 · ‎28-10-2022

The manager in my local branch cancelled my upgrade to full fibre broadband. I am still getting emails about equipment being delivered and engineers visits. I have cancelled the direct debit they set up.

XRaySpeX · ‎28-10-2022

@janhuntington68 : I should call CS to check that your upgrade to your BB has been cancelled. I wouldn't trust an essentially mobile phone store to know anything about BB & its processes. OTOH maybe the msg hasn't yet got thro' to OR.

By cancelling the DD you have put yourself at risk of debt collectors calling & of marring your credit history while still owing EE money. Cancelling DD is no way of cancelling a contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

janhuntington68 · ‎28-10-2022

Tried ringing them and got nowhere...which is why I went to the shop!

XRaySpeX · ‎28-10-2022

Are you using the Freephone no. in my sig. on Opt 3?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP