24-02-2026 03:55 PM
My broadband contract has expired and I have moved to satellite Broadband. Direct Debit has been cancelled. How do I return equipment to EE
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24-02-2026 04:00 PM
Have you actually cancelled your EE BB contract? Expiry of the min. term doesn't cancel any contract. It's not a fixed term contract. Also I don't think switching to satellite BB is covered by the normal OTS switching process. So that won't cancel your contract.
If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.
24-02-2026 04:00 PM
Have you actually cancelled your EE BB contract? Expiry of the min. term doesn't cancel any contract. It's not a fixed term contract. Also I don't think switching to satellite BB is covered by the normal OTS switching process. So that won't cancel your contract.
If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.