Free Upgrade.

JL1951 · ‎24-02-2026

Hi, My contract says a Free Upgrade to Full Fibre as soon as it is avaailable in your area from Fibre 67 Full Works, they now tell me this is available in my area but no mention anywhere about a Free Upgrade, How do I get this ?. Contact ends soon. Please help.

Leanne_T · ‎24-02-2026

Hi there @JL1951

Thanks for coming back to the community.

If you give us a call on 0330 123 1105 as @Chris_B has advised, the team can get the upgrade to Full Fibre looked into for you.

Let us know how you get on 🙂

Leanne.

View solution in original post

Chris_B · ‎24-02-2026

@JL1951 You call customer support. Or can go login to your online EE account select your broadband and select upgrade?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Leanne_T · ‎24-02-2026

Hi there @JL1951

Thanks for coming back to the community.

If you give us a call on 0330 123 1105 as @Chris_B has advised, the team can get the upgrade to Full Fibre looked into for you.

Let us know how you get on 🙂

Leanne.

XRaySpeX · ‎24-02-2026

Who's they that's telling you?

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP