Smart router

[STYR]

I have a new Smart Router installed yesterday by Openreach. It has not turned  AQUA from GREEN yet 

I have linked mobile,tablet and laptop and 1 Sky box but doesn’t want to link with the other boxes and devices. 
can anyone tell me how to get the thing to go AQUA ? ( have turned on and off a few times and have tried the factory reset with paper lip ! ) 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[STYR]

Broadband IP address : 46.69.243.26

I have no landline

Sent from my iPad

[XRaySpeX]

No ,the whole page please.