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Smart router flashing green

Cabbywoo
Investigator
Investigator

‎12-10-2024 09:03 PM

Hello, 

I was just watching Netflix and suddenly a message appeared on the tv saying no signal from the router. 

I went to have a look and it is flashing green? I have never seen this before. And my internet isn’t working at all now. 

I have re started it and still no lucj

0 Helpful
13 REPLIES 13
JimM11
Brilliant Contributor
Brilliant Contributor
In response to XRaySpeX

‎12-10-2024 09:45 PM

@XRaySpeX Much un documented on that specific, was it a pure G fast production router that EE used for that connection type? But like you would suspect light sequence similar to one of the other routers, but who knows.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

‎12-10-2024 10:02 PM

The Smart Router was brought out for G.Fast connections. It incorporates an ADSL, VDSL & G.Fast modem. No other EE router does. At the time few, if any, G.Fast routers were around. ASUS DSL 86U was 1 of the 1st.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Brilliant Contributor
Brilliant Contributor
In response to XRaySpeX

‎12-10-2024 10:12 PM

@XRaySpeX Thanks for the heads up, will associate that router with G.Fast as its primary function in life. 

0 Helpful
October88
Established Contributor
Established Contributor
In response to XRaySpeX

‎22-04-2025 07:40 PM

Totally agree however EE so called tech experts or some would say they call themselves engineers deliberately to confuse people are the worst broadband provider in the history of broadband, EE have done nothing but be useless for help but offer £20 for no internet all weekend until Wednesday that’s if a new router comes as promised (ordered on Saturday) I’ll be moving to virgin or Vodafone and be taking my iPhone contracts back to the store and walking into the next door shop for better service EE have lost a very expensive family contract bundle 

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