Smart hub

[valdisz]

I don't understand, please explain. Why should I return smart hub,  if you just sent it?

[XRaySpeX]

@valdisz : Have you just taken out BB with EE? Has it yet gone live?

[valdisz]

I have been a customer for many years.I recently had an internet outage. I just called and asked the reason. After a short time, the Internet appeared. I didn't order a new smart hub.But they sent it to me.I haven't connected it until today. Question. If I connect a new one. I have to give you the old one back? Thanks.

[XRaySpeX · Accepted solution]

Looks like they've sent you a replacement router as a shot-in-the-dark guess that'll it fix the outage (which it wouldn't) as it their unscientific wont. There is an incidence of faulty SH+ PSUs - see EE Sending out Replacement Power Supplies for its Smart Hub Plus's. . They may have been thinking of that.

It'll be a replacement router. So you'll need to return the old 1.

[valdisz]

I want to return the old one KIT.
Can I get it again QR code I think I've lost it.
Or are there any other options to return? Thanks.

[XRaySpeX]

If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.