Smart hub plus not flashing orange

[Matt403]

Hello,

My activion day was yesterday and my smart hub plus has been flashing orange, I've turned it off and on multiple times and I've checked the wires multiple time, I've spoke with ee and they are sending an engineer next week but I really need my Internet on before if anyone could help I would appreciate it thank you.

[JimM11]

@Matt403 What router do you have, also what service did you buy, and finally, were is it plugged into?

Smarthub+ version sw31B or sw32B, fttc or fttp, fttc plugs to master socket rj11 to rj11, fttp plugs wan of router to the lan connection of the ONT with the supplied RJ45 cable if you have the 32B.

You have also had the e-mail or text saying that your service is now live...

[Matt403]

Smart hub sh31b plugs straight into master socket 5c I had my email yesterday at 9am to say I was active thanks 

[JimM11]

@Matt403 Was there an active line before the switch over to EE. Also if you web to http://192.168.1.254 and goto the status screen box, top left it will show you the connection of the line. You can capture and post the picture of it if you are not sure, but should say DSL connected, and sync up/down will be populated, with 2 times at the very bottom of the page.

Broadband & Landline - The EE Community link shows what to expect pic wise.

[Matt403]

The link didnt work sorry, yes there was an active line i took over my dads ee and hes was active until yesterday when mine was active 

[JimM11]

@Matt403 

[Matt403]

I dont see anything on that reply 

[JimM11]

@Matt403Confused, line was ok, change did it involve a new router, different package that you got, if there is an old router, just put it on and see if it connects?

[Matt403]

Yes i got a new router, ive tried the old router and thats not working either 

[JimM11]

@Matt403 There should have been no reason to have a disconnect as you were really doing a swop over, but it sounds like you have a failed activation at EE end, where something has went wrong, so looks like you either have to wait on the engineer coming to check it out, or pursue with CS to have the line/account checked.