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Smart hub plus lights

Charlihedge
Investigator
Investigator

Got new smart hub plus ready to transfer  from existing EE broadband  to a new contract tomorrow.  Trying to set it up ready but on plugging in and switching  power on there are no lights at all. Does this mean the hub is faulty or does it not light up until the new broadband is delivered? 

1 REPLY 1
Mustrum
EE Community Star
EE Community Star

@Charlihedge   The hub should show lights, have you pressed the power button on the back?

This handy video may help. https://www.youtube.com/watch?v=0CdXb67KbUY