I recently moved over to EE from BT and have full fibre 900. I opted to pay the extra £7 for a Smart Hub Pro and Smart WiFi Pro, to replace my old BT Smart Hub 2 and WiFi Disc, which arrived promptly. The Smart Hub Pro was a breeze to set up, but the Smart WiFi Pro has been a nightmare.
Initially it would only connect via an Ethernet cable to the hub, but would revert to flashing orange once moved into position. I ended up leaving it connected overnight and then moving it which worked for some reason, although the app saw it as a Smart WiFi Plus 2547 and said it was too close.
Today I had to unplug the Smart WiFi Pro to re-arrange some bits and now it won’t connect again and is flashing orange. I’ve reset it and re-connected back to the hub via Ethernet which has given me a solid aqua light, but the app still sees it as a Plus and the hub manager on my laptop doesn’t see it at all (although it shows an iPad and an Apple Watch under wireless extenders).
Is there something I’m doing wrong here? I’m an Openreach engineer and set up devices for customers all the time and I’ve never come across anything as infuriating as this.
